Director, Health System and LTC Operations & Enablement
PfizerROLE SUMMARY
The US Customer & Channels Group was formed in 2024 with the vision to bring channel expertise to our Primary Care brands leading to portfolio level strategy planning, efficient use of resources, building year-round operational engine, and further advancing our relationships with customers. The Health System, Urgent Care, and Long-Term Care Channel (HULC) team resides under the US Primary Care Customer & Channel Group. It seeks to drive coordination and maximize opportunity across the Primary Care franchise through holistic channel strategy across Health System, Long-Term Care, and Urgent Care channels to meet the needs of our customers and our portfolio priorities. The team covers the full Primary Care franchise including - Vaccines, Antiviral & Diagnostics, Migraine, and Internal Medicine.
The Director, Health System and LTC Operations & Enablement will report directly to the Health System, Urgent Care, & Long-Term Care Channel (HULC) Lead. Given the criticality of the Health System and Long-Term Care channels to our Primary Care business, this role is responsible for leading and supporting the pull-through of innovative marketing strategy across our Health System and LTC channels. This role is responsible for strategic planning, providing marketing insights, and deploying against key marketing strategies & tactics. This colleague will lead multiple strategic initiatives and priority projects in collaboration with stakeholders across the Primary Care marketing business and external marketing vendors/agencies. This role will need to successfully work cross-functionally, diagonally/up, and manage a team of external resources supporting the marketing business. Given the dynamic marketplace, this colleague will need to stay agile based on business priorities, self-starter/proactive, possess executive presence, and translate complex concepts into streamlined insights.
ROLE RESPONSIBILITIES
Lead the pull-through of innovative marketing strategy across our Health System and LTC channels:
- Manage execution across the team’s initiatives in the Health System and Long-Term Care channels. Initiatives will cross different Primary Care brands, depending on business relevance.
- Implement and execute marketing campaigns across multiple channels, ensuring alignment with overall business objectives.
- Conduct regular market research and competitive analysis to identify key industry trends, customer behavior shifts, and emerging opportunities.
- Ensure all content aligns with brand guidelines and communicates key value propositions effectively.
- Regularly present updates to leadership and/or customer facing colleagues on channel initiatives.
- Align initiatives’ customer journeys and strategies across target audiences as well as ensure regulatory/legal and compliance requirements are met.
Work cross-functionally, diagonally/up, and manage a team of external resources supporting the marketing business:
- Manage relationships with external agencies/vendors and internal business partners/stakeholders.
- Collaborate with designers and agencies to develop creative assets that support marketing initiatives.
- Plan, direct, and coordinate new and ongoing initiatives to ensure on-time completion within budget and successful deployment (including directing external partners).
Budget forecasting and management
- Develop and manage marketing budget forecasting and actuals tracking process for entire HULC team. This includes preparing and delivering executive summary-level presentations.
- Track expenses, ensuring HULC campaigns are executed within budget, and identify opportunities for cost savings.
- Continue the innovative and agile spirit of the team.
- Actively participate in fostering positive team culture and collaboration across the team.
BASIC QUALIFICATIONS
- Bachelor’s Degree required; MBA or advanced degree in a related field preferred
- 8+ years of pharmaceutical/biotechnology experience
- 2+ years of hands-on commercial analytics or operations experience including broad background in consulting, business analytics, finance, health economics, marketing strategy, or equivalent set of experiences required
- Able to lead in a fast-paced environment
- Able to put innovation into action and foster a culture of collaboration and teamwork
- Ability to work with complex data sets
- Strong analytical and critical thinking skills to be able to do both qualitative and quantitative assessments
- Demonstrated track record of cross-collaboration and strong matrix team coordination/leadership
- Strong project management, time management, and coordination skills with cross functional teams of diverse colleagues in multi-disciplinary positions
- Demonstrated ability to achieve results across a matrixed organization
- Documented ability to lead innovation and develop partnerships to build on business opportunities and organizational capabilities
- Able to think big picture while also being disciplined and detail-oriented
- Strong organizational, communication, and interpersonal skills; able to access and influence various functional areas, and motivate groups to take action in a compliant manner
Candidate demonstrates a breadth of diverse leadership experiences and capabilities including: the ability to influence and collaborate with peers, develop and coach others, oversee and guide the work of other colleagues to achieve meaningful outcomes and create business impact.
Other Job Details:
Last day to apply: October 6, 2025
The annual base salary for this position ranges from $156,600.00 to $261,000.00. In addition, this position is eligible for participation in Pfizer’s Global Performance Plan with a bonus target of 20.0% of the base salary and eligibility to participate in our share based long term incentive program. We offer comprehensive and generous benefits and programs to help our colleagues lead healthy lives and to support each of life’s moments. Benefits offered include a 401(k) plan with Pfizer Matching Contributions and an additional Pfizer Retirement Savings Contribution, paid vacation, holiday and personal days, paid caregiver/parental and medical leave, and health benefits to include medical, prescription drug, dental and vision coverage. Learn more at Pfizer Candidate Site – U.S. Benefits | (uscandidates.mypfizerbenefits.com). Pfizer compensation structures and benefit packages are aligned based on the location of hire. The United States salary range provided does not apply to Tampa, FL or any location outside of the United States.Relocation assistance may be available based on business needs and/or eligibility.
Sunshine Act
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EEO & Employment Eligibility
Pfizer is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status. Pfizer also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA. Pfizer is an E-Verify employer. This position requires permanent work authorization in the United States.
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